PRIVACY POLICY

We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect and use personal information about you. All information we collect is in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This website is not intended for children, and we do not knowingly collect information relating to children. Please also note that this Privacy Policy only applies to personal information obtained by us, not information obtained from your interactions with third parties.

WHO WE ARE

We are Help At Home Care Service Ltd (hereafter “we”, “us” or “our). We are registered in England with Companies House – number 08860262. Our registered office and contact details are:

Bickland Business Centre

Tregoniggie Industrial Estate

Falmouth

Cornwall

TR114SN

01326 374588

[email protected]

Help At Home Care Service Ltd is a data controller and is registered at the UK Information Commissioner’s office (ICO). If you have any questions about this Privacy Policy or want to exercise your statuary rights, please contact us via email to carol.helpathome@hotmail .co.uk.

We ensure that all data processed by us are:

· Used lawfully, fairly and in a transparent way

· Relevant and for the reasons that we have told you about

· Is accurate and up to date

· Kept only for as long as it is needed

· Kept securely

TYPES OF PERSONAL INFORMATION WE COLLECT

The information we hold about you may include:

Name, address(es) telephone number(s) and email address and nationality. Family details and social circumstances Financial details such as tax codes, bank account details, national insurance number and salaries, unique tax reference Our correspondence and communications with you Details of any services you may receive from us Education details Physical or mental health details Employment details

We process other information not listed above which is not personal data.

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

We process personal information about you when you contact us for information about our services. This can be by telephone, email, via our website or in person.

We may also get personal information about you from:-

· Medical personnel such as GP, nurses, paramedics and other allied health professionals

· Professionals from Health and Social Care sector

· Your Power of Attorney

· Your employers

We process your information when you engage us to provide services and in the provision of those services in our contract with you. We use your personal information to:

· To plan a suitable tailored care plan for your care

· To review and update your care plan

· To communicate with you, your representatives and other professionals involved in your care pathway

· To invoice you or your representatives for the services we have provided

We also process information to promote our services, to maintain our own accounts, records and to support and manage our employees.

WHO WE MAY NEED TO SHARE THIS INFORMATION WITH

Information is processed for the services we provide. We sometimes need to share the personal information we process with other organisations. Where this is necessary, we are required to comply with all aspects of the General Data Protection Regulation (GDPR). Below is a description of the types of organisations we may need to share your personal information with:

· Care Quality Commission (CQC), other Health and Social Care regulators and Safeguarding authorities

· Professionals within the National Health Service (NHS) such as doctors, nurses, pharmacists and other allied health professionals who may have an active role in your care pathway

· Professionals within the voluntary sector who may be involved with your care pathway

· Professional advisers such as HR professionals, lawyers, bankers, insurers, and accounting services

· Third parties to whom we may merge or sell all or parts of our business

· Service providers who provide IT and system administration services

· HM Revenue and Custom

SALES AND MARKETING

We will not sell your personal information for sales and marketing purposes.

We may invite you to provide feedback about our services in the form of postal surveys. We use this information to help us improve the quality of service provided. We will not use third party providers to assist us with these surveys.

Your Data Protection Rights

Under the Data Protection Laws your rights are:

To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.

Access – You are entitled to find out what details we may hold about you and why.

Rectification – We are obliged to correct or update your details.

Erasure – This is also known as the request to be forgotten.

Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.

Data portability – You have the right to obtain and reuse your personal data that you have provided to us.

Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.

Rights in relation to automated decision making and profiling – We do not use automatic decision making or profiling.

You are not required to pay any charges for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected], 01436 374588, if you wish to make a request.

CHANGES TO THIS PRIVACY POLICY

It may be necessary from time to time to change our Privacy Policy. For example, if the law changes or if we change our business model and it changes in a way that affects your personal data protection. Any changes will be posted immediately on our website.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complain to us at:-

[email protected]

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. The ICO’s office is:-

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

ICO Website: https://www.ico.org.uk

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Help At Home Care Service Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Help At Home Care Service Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Help At Home Care Service Ltd takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.